Terms and Conditions
The following sales conditions are subject to the Italian Legislative Decree n.21/2014
When you use our site www.gazzettifood.com, you can pay for your purchases with full peace of mind, choosing from one of the following methods:
- PayPal - you can use PayPal even if you do not already have a PayPal account, setting up an account using any of the credit cards accepted by PayPal;
- Credit Card, through Banca Sella's secure server
- Bank transfer to Gazzetti s.a.s. di Gazzetti Loris e C., address: Via Ancora 378, 41049, Sassuolo (MO) IBAN code: IT23S 03268 67010 052505622470
Goods will be shipped via courier, using TNT delivery services.
You will receive the products within 7 working days, as of the day the order is received.
To ensure maximum freshness of the purchased products , we do not ship within Italy on Fridays (except to Sicily, Sardinia, and Calabria). For orders from abroad and from Sicily, Sardinia, and Calabria, shipments are made on Mondays through to Wednesdays.
Our product packing is specially designed to provide customers with quality merchandise. It cushions the contents and protects them against sudden changes in temperature or moisture levels, ensuring the original flavours and aromas are maintained all the time. If you would like more information or have experienced any problems, please contact us using the contact details provided.
If you’re not home: if you won’t be in when the order is due to arrive, make sure you ask a neighbour or concierge to sign for it for you.
After authorising someone to receive the goods for you, remember to tell us by entering the new details in the Notes field on the order form or by calling us.
Withdrawal Rights (Refunds):
We guarantee that the delivered products will be exactly as described on our website and that all regulations regarding goods storage prior to delivery have been complied with. The manufacturer is liable for all products sold. In the case of packaged products, the manufacturer is also required to provide full and truthful information on the packaging. The pictures on this site are designed to help customers recognise the products. As a result of changes in the packaging made by the manufacturer, these pictures may no longer reflect the actual appearance of the product delivered.
As required by the Consumer Code (Italian Legislative Decree n.21/2014), customers are given a ‘satisfied or money back’ guarantee, which allows them to return products within 14 working days of receipt (with the exception of products of a non-returnable nature).
If you would like a refund, email us at firstname.lastname@example.org within 14 working days of receiving the goods, stating the product or products with which you dissatisfied and are returning. Gazzetti will collect the product or products in question at its own expense, following the procedure and deadlines established in advance with the customer (unless the customer has previously waived the right to the said return option).
The goods will be refunded within 14 days of the customer’s receipt of the notification. The refund will cover also the amount payed for the shipping of the goods to the customers' selected destination, when the order was completed.
For any claims correspondence, please use the following email address: email@example.com